Effective Date: June 2026
At Zyldora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Customers may request a return within 7 days from the date of delivery.
To be eligible for a return:
The item must be unused, unworn, and unwashed.
Original tags, labels, and packaging must be intact.
The product must be returned in the same condition in which it was delivered.
A valid proof of purchase or order number must be provided.
The following items are not eligible for return:
Products damaged due to misuse or improper handling by the customer.
Products returned without original tags or packaging.
Products marked as "Final Sale", "Non-Returnable", or "Clearance Sale" (if applicable).
Free gifts or promotional items.
To initiate a return:
Contact Zyldora customer support within 7 days of delivery.
Provide your order number and reason for return.
If approved, return instructions will be shared with you.
The product will undergo a quality inspection upon receipt.
Zyldora reserves the right to reject returns that do not meet the eligibility criteria.
Refunds will be processed after the returned product successfully passes quality inspection.
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing may take 5–10 business days depending on your bank or payment provider.
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with clear photographs of the product and packaging.
Subject to verification, Zyldora may offer a replacement, exchange, or refund.
In case of a damaged, defective, or incorrect item, customers must notify Zyldora within 48 hours of delivery. Claims made after this period may not be accepted.
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible and the standard return process will apply.
For return, refund, or exchange assistance, please contact Zyldora customer support through the contact details available on our website.
Zyldora
Style You Love. Quality You Trust.
